Return Policy

Return Policy for Supplements and Soaps – Novus Nutritionals

Last Updated: 11-29-2023

Thank you for choosing Novus Nutritionals. Our Return Policy outlines the terms and conditions for returning supplements and soaps purchased from our website. Please read this policy carefully before making a purchase.

1. Returns and Refunds:

1.1 Supplements:

  • We offer a 30-day return window for supplement products. If you are not satisfied with your purchase, you may return the unused portion within 30 days of receiving the product for a full refund.

1.2 Soaps:

  • Soaps can be returned within 30 days of purchase if they are unopened, unused, and in their original packaging. Due to the nature of personal care products, opened or used soaps are not eligible for return.

2. How to Initiate a Return:

2.1 Supplements:

  • To initiate a return for supplements, please contact our customer support team at returns@novusnutritionals.com with your order number and a brief explanation of the reason for return. Our team will provide you with return instructions.

2.2 Soaps:

  • For soap returns, please contact us at returns@novusnutritionals.com with your order number and details. Our team will guide you through the return process.

3. Conditions for Returns:

3.1 Supplements:

  • Supplements must be returned in their original packaging and with all seals intact. Returns will not be accepted for products with broken seals or packaging.

3.2 Soaps:

  • Soaps must be returned unopened, unused, and in their original packaging. Returns will not be accepted for opened or used soap products.

4. Refund Process:

4.1 Supplements:

  • Once we receive your returned supplements and verify their condition, a full refund will be issued to your original payment method.

4.2 Soaps:

  • Upon receiving and inspecting the returned soaps, we will process a refund to your original payment method for the value of the returned items.

5. Return Shipping:

5.1 Supplements:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

5.2 Soaps:

  • Customers are responsible for return shipping costs for soap products.

6. Exchanges:

6.1 Supplements:

  • We do not offer exchanges for supplement products. If you wish to try a different product, please initiate a return, and a refund will be issued.

6.2 Soaps:

  • Exchanges for soap products are not available. Please review product details before making a purchase.

7. Damaged or Defective Items:

7.1 Supplements:

7.2 Soaps:

8. Contact Us:

If you have any questions or concerns about our Return Policy, please contact our customer support team at returns@novusnutritionals.com.

Thank you for choosing Novus Nutritionals.

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